Shipping Policy

Rexora (rexora.store) · Last updated: [10/17/2026]

Thank you for shopping with Rexora. This Shipping Policy explains how we process, ship and deliver your orders. By placing an order with us, you agree to the terms below.

1. Where We Ship

We ship to most countries worldwide. Available destinations are shown at checkout. If we cannot ship to your address, you will be told before you pay.

2. Free Worldwide Shipping

We offer free standard shipping on eligible orders to supported destinations. Any shipping costs, taxes or fees that apply to your order are always shown at checkout before you pay. We reserve the right to change or end shipping offers at any time. Offers already applied to a completed order will be honored.

3. Order Processing Time

Orders are processed within 1–3 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed the next business day.

During busy periods, such as sales events and holidays, processing may take a little longer. You will receive an email confirmation when your order is placed and another when it ships.

4. Estimated Delivery Times

Once shipped, delivery times depend on your location:

Destination	Estimated delivery after shipping
United States and Canada	5–12 business days
Europe and United Kingdom	7–15 business days
Australia, New Zealand and rest of the world	10–20 business days

These are estimates, not guarantees. Delivery may take longer due to carrier delays, customs processing, weather, public holidays or other events outside our control.

5. How Your Order Is Fulfilled

To offer a wide range of products at fair prices, Rexora works with trusted fulfillment partners and warehouses. Your order is packed and shipped directly from one of these partners, so please note:

• Separate shipments: If you order several items, they may ship separately, from different locations and on different days. They may arrive at different times.
• Packaging and return address: The parcel may show a sender name or address that differs from ours. Please do not return items to that address without contacting us first.

6. Order Tracking

When your order ships, we will email you a tracking number and a link to follow your parcel. Tracking can take 2–5 days to show updates after dispatch, especially on international orders, because it can take time for the carrier to scan the parcel for the first time.

If you ordered several items, you may receive more than one tracking number.

7. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes or handling fees charged by your country. These charges are set by your local authorities, are outside our control, and are the responsibility of the recipient unless we have stated otherwise at checkout.

We are not able to predict these charges in advance. Please contact your local customs office for more information. Refusing to pay customs fees does not entitle you to a refund of your order.

8. Shipping Address Accuracy

Please double-check your shipping address before completing your order. We cannot guarantee changes after an order has been placed, because processing begins quickly. If you need to correct an address, contact us as soon as possible at [YOUR SUPPORT EMAIL] with your order number.

We are not responsible for orders delivered to an incorrect or incomplete address entered at checkout. If a parcel is returned to us because of an incorrect address, you may be asked to pay for reshipment.

9. Delayed, Lost or Missing Orders

If your order has not arrived within the estimated delivery window, or tracking has not updated for more than 10 days, please contact us at [YOUR SUPPORT EMAIL] with your order number. We will investigate with the carrier and our fulfillment partner and work to resolve it.

If your parcel is confirmed lost in transit, we will send a replacement or issue a refund, at our discretion. Please allow reasonable time for carrier investigations.

10. Damaged or Incorrect Items

If your item arrives damaged, defective or different from what you ordered, contact us within [7] days of delivery at [YOUR SUPPORT EMAIL]. Please include your order number and clear photos of the item and packaging. We will arrange a replacement or refund in line with our Refund Policy.

11. Undeliverable Packages

If a parcel cannot be delivered because of an incorrect address, a missed delivery, or a refused delivery, it may be returned to the origin warehouse. We will contact you to arrange reshipment, which may involve an additional shipping charge, or a refund minus the original and return shipping costs, where permitted by law.

12. Changes to This Policy

We may update this Shipping Policy from time to time. The latest version will always be available on this page, and the date at the top shows when it was last updated.

13. Contact Us

If you have any questions about shipping, please get in touch:

Rexora Email: [rexora24@gmail.com] Website: rexora.store

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